School Policy

BEFORE LESSONS

• Surfing, SUP, Windsurfing, and Kiteboarding etc, are strenuous activities.
• All our activities require reasonable flexibility and agility, endurance.
• Consult your doctor prior to participation in any activity.
• Alert your instructor, if you have any medical conditions or issues.
• All participants must be able to swim! (no exceptions).

BOOKING

• Prices listed are subject to change.
• You must pre-register to guarantee the lesson day and time of your choosing.
• All lessons must be pre-booked.
• Participants must read and complete the booking form with all information.
• There are no walk up lessons available at the activity locations.
• Lessons are pre-paid, and credit cards will be charged at the time of the booking.
• In the event of bad weather (thunder, lightning, or hurricane) the lesson may be re-scheduled.
• Rain, cold air, or cloudy skies do not constitute bad weather for cancellation.

PAYMENTS

• We accept credit cards, and can make your reservation over the phone or at the store.
• All activities must be pre-paid.
• Prices quoted do not include tax.
• 4.17% State tax is added to every lesson.
• 5% Service charge is added to all sales, lessons and rentals.
• 24 hour notice is required for any cancellation.
• Sorry no personal checks are accepted.
• For your convenience, Master Card, VISA, and AMEX are all accepted.
• Credit Card payments can be made via telephone or online.
• Payments and deposits are generally non-refundable.
• Gift Certificates are transferable but non-refundable.

WAIVER FORMS

• All students must read, and sign a release waiver and or a declaration of fitness.
• All minor students under the age of 18 must have a parent or guardian sign their waiver.
• All students under the age of 10 must have a parent or legal guardian present for the day.
• Inform our staff if you have any medical issues that may be a concern during the activity.

MEDICAL AND FITNESS

• The participant is responsible for determining their fitness and the suitability for the activity.
• Always bring any medication that you may need.
• Inform our staff immediately of you have any pain or medical issues during the activity.
• Examples; difficulty breathing, cold shivering, exhaustion, tingling, numbness, loss of vision etc.
• Please do not consume alcohol prior to the lesson.
• Instructors have the right to refuse a lesson to anyone that has been drinking.

PRIVACY

• Please notify us beforehand if you have any privacy concerns.
• Your session may be photographed or videotaped by our staff.
• All Images produced are the property of the photographer and/or Maui Sports Unlimited LLC.
• What do we do with the pictures? We are a training school, so some pictures are used for training purposes, ongoing lesson evaluation, future training materials, promotional purposes.
• Some pictures may be made available for purchase by students.

EQUIPMENT

• You are always welcome to bring and learn on your own equipment.
• Preventable accidental damage to equipment by the student will be paid for by the student.
• Rental equipment is the responsibility of the renter.
• Damage to rental gear will be paid for by the renter.
• Renters will be charged a restocking fee for lost, stolen or totaled equipment.
• Restocking fee is equivalent to the item’s MSRP.

LESSONS

• Always bring sunscreen, swimsuit, towel, drink, snack, and any other items you might want.
• There is no refund for no-shows, 24 hour cancellation required.
• If you call in sick on the day of your lesson and need to cancel, you will be charged full price for the lesson unless you can produce a doctor’s note.
• Private lesson prices do not include equipment, gratuity or traveling time.
• Private Surfaris duration will include traveling time from the meeting place to the surfing destinations.
• Instructor traveling time to Private lessons held off-site will be added to the lesson time.
• Our Kid’s camps and lessons adhere to a “Play Nice policy”.
• Participants displaying an aggressive attitude or bad behavior to others will be ejected.
• There will be no refund for any unused lesson or portion of lesson for ejected participants.
• For safety reasons our instructors will have final say over the wind, wave and surf conditions.

LESSON CONTENT

• All outdoor sports require preparation, including equipment setup, weather evaluation, and theory. All briefings, discussions, gear preparation is part of  the lesson content and part of  the lesson time. Not all of  the time in the lesson is spent “on  the water”.
• Some lessons can be completed entirely “on the beach”, whilst doing theory and exercises.
• When booking your lesson ask how much time on average is spent on water vs. on land.
• All students vary in learning style and speed.
• Each lesson will be individualized for  the students ability, and personality.
• We cannot promise any expected level of results in a fixed time frame.
• We can only give estimates for anticipated student progression based on averages.
• Wind, waves, weather, fitness, health, knowledge, experience, and Luck, all factor into the equation, of “how far will I get?”.
• Some skills take longer to learn than others.
• Time spent adjusting gear, setting up gear, rigging sails, walking back upwind, pumping kites and untangling lines etc, is all considered as part of the lesson time.

LESSON DURATION

• For Clinics or Private lessons, we suggest arriving at least 30 minutes early for proper prep-time.
• Instructors wait a maximum of 30 minutes for students from the appointed start time.
• Instructors cannot wait for late students in group lessons.
• If you arrive late it comes out of your lesson time.
• If you have paid for a group lesson, and for some reason you are the only participant, then the class will revert to a private lesson of shorter duration.
• Example1: a 2 hour group surf becomes 1.5 hour private, no extra charge.
• Example2: if you have booked a 2.5 hour beginner group Windsurf it will become a 1.5 hour Private session (no extra charge).
• You may also have the option to upgrade to a full length private for an extra fee to make up the difference.
• If the student gets tired, or cold and wants to stop the lesson early there is no refund.
• If the instructor stops the lesson early because the student is too tired or cold there is no refund.
• If the instructor cuts the lesson short due to aggressive sea life, rescue, looking for lost gear, or other or safety reason, there is no refund.
• Time spent adjusting gear, setting up gear, rigging sails, walking back upwind, pumping kites and untangling lines etc, is all considered as part of the lesson time.
• Time spent evaluating the weather, and waiting for wind cycles or wave cycles is part of the lesson.

ADJUSTMENTS TO DURATION

• If you are unhappy for any reason during the lesson, please tell the instructor.
• Please do not wait until till the end of your lesson to say something.
• If you want to change something, please tell the instructors so that they can change something during the lesson.
• If you want to stop early ask the instructor because “sometimes” we can re-schedule the remaining time (private lessons only).
• If you want to extend your lesson please ask your instructor.
• Extended lessons are not always possible due to scheduling.
• If you think that you might want to extend a lesson please tell the office when making your booking so that they can check the schedule and explain the options to you.
• Extended lessons are paid for at the same rate.
• If you do any overtime you will be charged for the extra time at the same hourly rate as your lesson.
• Please keep track of the elapsed time during your lessons.
• Instructors cannot offer you free time, free lessons, or refunds, this is up to the office.
• If you spend time with our instructors then please expect to pay for that time.
• We are a service business that sells our time.
• Instructors only have so many hours available to work each day, that is how they make their money and pay their bills. So please do not waste the instructor’s time or expect it for free.
• Also if you break an appointment by making a “no show” there is no refund.

CANCELLATION BY US

• If the lesson is cancelled by us due to lack of wind or bad weather, there will be a rain check.
• Rain-checks for cancelled lessons can be used at a later date, call the office to reschedule.
• Rain checks can be converted to “Gift certificates” in most cases.
• Refunds made by us will be pro-rated and the full price full is charged for the used portion.
• Example: if you booked a discount three-day course, and only did one day, then you would receive a credit of the amount you paid less the full price one day lesson (Not a full two/thirds).
• To qualify for a three-day discount, you must complete all three days.

POST LESSON

• Tipping Instructors and giving gratuities: tips between 10% to 20% of the lesson price is average.
• Where possible please tip your instructor directly at the end of your lesson.
• Cash tips are greatly appreciated.
• Instructors are not allowed to accept verbal gratuities added to credit card bills.
• You may call in to office to add a tip to your credit card bill.
• Instructors should not be tipped in alcohol, intoxicants or contraband.
• Written letters of appreciation are always welcome.
• Any complaints regarding lessons or instructor conduct should be directed to the office immediately.